FAQs - Emma's Flower Shop

What payment methods do you accept?

We accept major Gcash and CASH on Delivery

Do you offer same-day delivery?

Yes, we do offer a same-day delivery. but there might be delay for hours depending on the location or the day.

Can I specify a delivery date and time?

Yes, during checkout, you can choose your preferred delivery date. Unfortunately, we cannot guarantee specific delivery times, but we strive to deliver within a reasonable timeframe during the selected date.

Do you deliver on weekends and holidays?

Yes, we offer delivery services on weekends and most holidays. However, delivery availability may vary depending on your location and the specific holiday.

What is your return or refund policy?

We have a No refund policy

How do I care for my flowers once they arrive?

Upon receipt of your flowers, promptly remove them from the packaging, trim the stems at an angle, and place them in a vase filled with water and flower food. Keep them away from direct sunlight and drafts for longer vase life.

Can I customize my flower arrangement?

Yes, we offer custom flower arrangements. Please contact our customer service or mention your specific requests in the order notes during checkout.

Are your flowers locally sourced?

We strive to source our flowers locally whenever possible to ensure freshness and support local growers.

How can I track my order?

Once your order is processed and dispatched, you will receive a confirmation in the order status in your navbar

Can I cancel my order after placing it?

Yes, you may cancel your order within 24 hours of placing it.

What happens if I want to cancel my order after 24 hours?

After 24 hours, cancellations are not permitted due to the preparation and handling required for your order.

Can I cancel my order after placing it?

Yes, you may cancel your order within 24 hours of placing it.

How can I contact customer support?

You can reach our customer support team via Contact Us